Renold plc recognises that an effectively operating Quality Management System according to ISO 9001 and the pursuit of business success are inextricably linked. It is therefore a primary responsibility of the company to continually improve the effectiveness of the Quality Management System.
To accomplish this we will:
(i) Continually improve the performance of the Quality Management System through the setting of objectives on an annual basis.
(ii) Provide our internal and external customers with products, service and information which meet their expectations in terms of response, conformity to agreed requirements, international standards (if applicable), quality and delivery performance. (ie customer satisfaction).
(iii) Provide appropriate training to all employees whose activities have a significant impact upon the product and services provided by the company.
(iv) Make the quality policy publicly available and ensure that it is communicated throughout the company.